At Briny Co. We have a no hassle return policy. If you want to return or exchange your unused BRINY product for any reason, you may do so within 14 days of purchase, as long as the item is unworn/ unused in original condition. Simply contact us at info@briny.com or send the item back to our address found in our contact page.
By using this site to purchase or use any products or services you agree to these terms.
We our proud of our quality, however if you have a return for a defect or quality issue, we will accept the return of our non-customized retail products within 14 days of purchase date, no questions asked! The item must returned unused and in its original condition. Discounted items are not returnable but may be issued store credit based on case by case basis. The customer is responsible to pay for return/exchange shipping, by sending items back to us using traceable shipping method with tracking and packaged in a way where the item is protected against damage during shipment. We will contact you once we receive the returned product and inform you of the status of the return. Refunds or exchanges will be processed once approved, to the origional purchaser only.
SEND RETURNS/EXCHANGES TO:
Gift Cards are not refundable Discounted items are not refundable only fully priced items Any item that is worn or used. If you find a defect it must be returned before wearing the garment All sales are final for custom garments. Custom garments cannot be returned or exchanged. Custom artwork cannot be returned or refunded shipping costs are not refundable. sale merchandise is not returnable
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Every financial institution processes returned funds differently, some take longer than others.If you have any questions or concerns please contact info@briny.com and we will take care of you.
If you ordered the wrong size or color we can exchange your item for a different size or color if it is in stock no problem; as long as the item is unworn/ unused in original condition with original packaging and tags. If you order the wrong size, these items are not eligable for a return, only an exchange on BRINY.COM. Custom order sizes cannot be exchanged, please make sure to check the size charts carefully prior to order. Please contact info@briny.com to confirm the exchange. The exchange procedure adheres to the same procedure as returns.If we do not have the desired option in stock, we will issue a store credit code, that can be used in our online store. It is your responsibility to pay the shipping cost to send the exchange item back. Shipping costs are not refundable.
We our proud of our custom fishing shirt service and strive to serve you to the best of our ability. In some cases cancellations or refunds are needed and are assessed on a per case basis.
Since this service is for customized apparel that is unique to each project, there are Terms and Conditions that apply to the purchase of customized products that are not the same as a typical retail purchase. As such, our returns and cancellation policy is contingent on but is not limited to the following Terms and Conditions:
- Cancellations requested after you purchase and pay for an order and before you have received your first proof for an order from us through email will have a 15% cancellation fee applied to the refund.
- Cancellations requested after you receive your first artwork proof from us will have a 60% cancellation fee applied.
- Cancellations requested after you receive the second or third artwork proof are not refundable.
- If in the rare event a custom garment is received significantly damaged or defective in a way that significantly differs from the final print specifications, we will require photos of the error initially to start the inspection process. The customer is required to ship back to BRINY Co. all items they deem defective for our internal inspection, prior to replacements being shipped out. BRINY Co reserves the right to issue a refund or replacement products if the product(s) is found defective. If a refund is approved, the refunded amount will not exceed the amount you paid per custom performance shirt. If product replacements are issued, they cannot be rushed, and will go through standard manufacturing procedures and checklists. A reprint of a product in a specific order does not constitute adding or subtracting any products from the original order or changing the graphics of the original order at all from the previously approved specifications of the original order. We reserve the right to decline a refund and ship the products back to you if they are found to not be defective or differ significantly from your approved specifications. Any worn items are automatically not eligible for a return regardless of defect.
By purchasing custom products, the customer agrees and understands that custom clothing manufacturing is a manual process, as such, there are rare cases of misprints that may occur and slip through human eyes in quality control. These cases will be assessed on a per case basis. By moving forward with production you agree BRINY® Co will not be held liable for any loss of anticipated profits for articles deemed defective, or any indirect or consequential damages related to servicing and delivering your order.
It is not possible to return, exchange or order additional custom orders smaller than our minimum order limit of 12 because you ordered the incorrect size for your custom performance fishing shirts. please carefully read use the measurements when ordering your sizes. SEE OUR SIZE CHARTS HERE
- Shipping rates are not refundable for custom products.
- We will not accept returns or exchanged for any size related issues, it is your responsibility to thoroughly review our size charts prior to ordering
- Returns must be requested within 3 days of shipment delivery.
- Cancellation/Refund policy does not follow that of standard retail.
- Artwork services of any kind are not refundable.
- Our extensive and detailed artwork proofing process is designed to get your approval for the final artwork prior to the sublimated printing and production of your custom performance fishing shirt. As such, if incorrect elements, names, numbers or logos or elements that appear in the final boat shirt or fishing shirt that also appears in the final print proof you approved, we are not liable in anyway. In such cases contact our customer support and we will work with you to see reordering options
By using this website or by purchasing any products or services from Briny Co. you are agreeing to these terms.
Please visit the BRINY CUSTOM terms & conditions page for applicable terms regarding custom orders
Call Us Toll Free: +1 (888) 421-9536
Email Us: Info@briny.com
BRINY Co.
1683 N HANCOCK RD SUITE 103-300
Minneola, FL 34715